Del error a la adaptación: la cultura de gestión del error como una Capacidad Dinámica
DOI:
https://doi.org/10.71112/c89j7610Schlagwörter:
capacidades dinámicas, innovación organizacional, seguridad psicológica, cultura de gestión del error, aprendizaje organizacionalAbstract
El presente ensayo analiza la cultura de gestión del error como una capacidad dinámica de orden superior que favorece el aprendizaje organizacional, la innovación, la seguridad psicológica y la renovación estratégica. Bajo el método deductivo racionalista de Descartes y Leibniz, un paradigma racionalista y un enfoque objetivista de realismo crítico, se argumenta que el error no constituye una desviación accidental del funcionamiento organizacional, sino un mecanismo constitutivo del conocimiento, la adaptación y la evolución de los sistemas sociales. La discusión integra aportes de la filosofía del error, la teoría de la autopoiesis de Maturana y Varela, el aprendizaje organizacional, la teoría de la complejidad, la seguridad psicológica y las capacidades dinámicas. Los resultados evidencian que las organizaciones más adaptativas no son aquellas que eliminan los errores, se trata de aquellas que desarrollan capacidades para reconocerlos, interpretarlos y transformarlos en conocimiento estratégico. Igualmente, se concluye que la cultura de gestión del error fortalece la innovación, facilita la comunicación abierta, promueve el bienestar organizacional y contribuye al desarrollo de capacidades dinámicas orientadas a la adaptación sostenible en entornos complejos e inciertos.
Downloads
Literaturhinweise
Aggarwal, A., Lim, W. M., Jaisinghani, D., & Nobi, K. (2024). Driving service-oriented organizational citizenship behavior through error management culture. The Service Industries Journal, 44(15–16), 1211–1250. DOI: https://doi.org/10.1080/02642069.2022.2147160
Akgün, A. E., Keskin, H., Golgeci, I., & Özerden, S. (2022). Error management in new product development teams. Technology Analysis & Strategic Management, 34(10), 1202-1214. DOI: https://doi.org/10.1080/09537325.2021.1950674
Ameres, L. C., Brosi, P., & Erlmaier, T. (2025). Error management as a specific strain buffer for cognitive demands. European Journal of Work and Organizational Psychology, 34(6), 735–749. DOI: https://doi.org/10.1080/1359432X.2025.2531923
Anand, G., & Mukherjee, S. (2024). Learning from Failures: Differentiating Between Slip-ups and Knowledge Gaps. Organization Science 35(6). DOI: https://doi.org/10.1287/orsc.2021.15663
Argyris, C. (1999). Organizational Learning II. Blackwell Business.
Beck, U. (1992). Risk Society: Towards a New Modernity. SAGE.
Corvello, V., Troise, C., Schiuma, G., & Jones, P. (2024). How start-ups translate learning from innovation failure into strategies for growth. Technovation, 134, 103051. DOI: https://doi.org/10.1016/j.technovation.2024.103051
Edmondson, A. C. (2023). The Right Kind of Wrong: The Science of Failing Well. Atria Books.
Foucault, M. (1975). Discipline and Punish: The Birth of the Prison. Gallimard.
Habermas, J. (1981). The Theory of Communicative Action. Suhrkamp.
Huang, X., Yu, J., Sharma, P. N., & Zhang, J. (2024). A multilevel investigation of the impact of error management culture on restaurant employee voice. International Journal of Contemporary Hospitality Management, 36(9), 3016–3031. DOI: https://doi.org/10.1108/IJCHM-04-2023-0444
Hudecek, M. F., Grünwald, K., Eva Lermer, J., & Heiss, S. (2024). You may fail but won’t quit? Linking servant leadership with error management culture is positively associated with employees’ motivational quality. Cogent Business & Management, 11(1), 2406361. DOI: https://doi.org/10.1080/23311975.2024.2406361
Klamar, A., Horvath, D., Keith, N., & Frese, M. (2021). Inducing Error Management Culture: Evidence From Experimental Team Studies. Frontiers in Psychology, 12. DOI: https://doi.org/10.3389/fpsyg.2021.716915
Koporcic, N., Sjödin, D., Kohtamäki, M., & Parida, V. (2025). Embracing the “fail fast and learn fast” mindset: Conceptualizing learning from failure in knowledge-intensive SMEs. Small Business Economics, 64(1), 181–202. DOI: https://doi.org/10.1007/s11187-024-00897-0
Kruse, P., & Wegge, J. (2024). A constructive error management culture promotes innovation and corporate social responsibility: A multi-level analysis in 10 countries. German Journal of Human Resource Management (Zeitschrift für Personalforschung), 38(2), 1–29. DOI: https://doi.org/10.1177/23970022231226318
Kurum Tiryakioğlu, G. (2024). Error management culture in schools and its relationship with teachers' psychological withdrawal behaviors. Journal of Pedagogical Research, 8(2), 113-128. DOI: https://doi.org/10.33902/JPR.202425804
Lafuente, E. (2025). Learning from different types of failure: Evidence from non-severe and severe work accidents in SMEs. Small Business Economics, 64(1), 157–180. DOI: https://doi.org/10.1007/s11187-024-00896-1
Latour, B. (2005). Reassembling the Social: An Introduction to Actor-Network-Theory. Oxford University Press.
Love, P. E. D., Matthews, J., Ika, L. A., & Fang, W. (2022). Error culture and its impact on rework: An exploration of norms and practices in a transport mega-project. Developments in the Built Environment, 10, 100067. DOI: https://doi.org/10.1016/j.dibe.2022.100067
Love, P. & Matthews, J. (2022). When ‘less is more’: The rationale for an adaptive toolbox to manage the risk and uncertainty of rework. Developments in the Built Environment, (12), 100084. DOI: https://doi.org/10.1016/j.dibe.2022.100084
Luhmann, N. (2018). Organization and Decision. Cambridge University Press.
Maturana, H. R., & Varela, F. J. (1980). Autopoiesis and cognition: The realization of the living. D. Reidel Publishing Company.
Moraca, E., Zaghini, F., Fiorini, J., & Sili, A. (2024). Nursing leadership style and error management culture: A scoping review. Leadership in Health Services, 37(4), 526–547. DOI: https://doi.org/10.1108/LHS-12-2023-0099
Morin, E. (1977). La Méthode. Seuil.
Oliveira, M. F., Santos, E., & Ratten, V. (2023). Strategic perspective of error management, the role of leadership, and an error management culture: A mediation model. Journal of Economics, Finance and Administrative Science, 28(55), 160–175. DOI: https://doi.org/10.1108/JEFAS-01-2022-0028
Park, B., Lehman, D. W., & Ramanujam, R. (2023). Driven to distraction: The unintended consequences of organizational learning from failure caused by human error. Organization Science, 34(1), 283–302. DOI: https://doi.org/10.1287/orsc.2022.1573
Popper, K. R. (1963). Conjectures and Refutations. Routledge.
Schön, D. A. (1983). The Reflective Practitioner: How Professionals Think in Action. Basic Books.
Simon, H. A. (1969). The sciences of the artificial. MIT Press.
Stephan, B., Hudecek, M., Frey, D. & Lermer, E. (2026). Embracing errors at work: How error management culture, psychological capital, and job satisfaction relate to individual well-being. International Journal of Applied Positive Psychology. Advance online publication. DOI: https://doi.org/10.1007/s41042-025-00265-7
Van der Byl, C. A., & Vredenburg, H. (2023). The interrelatedness of error prevention and error management. Frontiers in Psychology, 14, Article 1032472. DOI:
Downloads
Veröffentlicht
Ausgabe
Rubrik
Lizenz
Copyright (c) 2026 Javier Alfonso Mendoza Betin (Autor/a)
Dieses Werk steht unter der Lizenz Creative Commons Namensnennung 4.0 International.
