La hermenéutica como antídoto a la autocomplacencia en la certificación ISO 9001: un análisis profundo de los peligros del conformismo
DOI:
https://doi.org/10.71112/ea9x8648Palavras-chave:
calidad, certificación, burocracia, amoldamiento, detrimento.Resumo
La gestión de la calidad ha derivado, en muchos contextos, en una "burocracia de la apariencia". Este artículo utiliza la hermenéutica filosófica para diseccionar la norma ISO 9001:2015, argumentando que la autocomplacencia no es solo un error administrativo, sino una falla interpretativa. A través del análisis de varios autores y la vinculación con cláusulas normativas, se demuestra cómo el amoldamiento a pensamientos sutiles de certificación provoca un detrimento sistémico en la organización.
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Copyright (c) 2026 Ángel González Santillán, Margarita Limón Mendoza, María del Rosario Salazar Nicolás, Sergio Castillo Lagunes, Armando Lobos Valdez (Autor/a)
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