Hermeneutics as an antidote to complacency in ISO 9001 certification: an in-depth analysis of the dangers of conformity
DOI:
https://doi.org/10.71112/ea9x8648Keywords:
quality, ecological certification, bureaucracy, adaptation, detrimentAbstract
Quality management has, in many contexts, devolved into a "bureaucracy of appearances." This article uses philosophical hermeneutics to dissect the ISO 9001:2015 standard, arguing that complacency is not only an administrative error but also an interpretive failure. Through the analysis of 20 authors and their connection to normative clauses, it demonstrates how conforming to subtle certification-related thinking leads to systemic detriment within the organization.
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Copyright (c) 2026 Ángel González Santillán, Margarita Limón Mendoza, María del Rosario Salazar Nicolás, Sergio Castillo Lagunes, Armando Lobos Valdez (Autor/a)
This work is licensed under a Creative Commons Attribution 4.0 International License.
