Emotional illiteracy in business organizations: implications for leadership, organizational climate and job performance
DOI:
https://doi.org/10.71112/b9v54e30Keywords:
emotional illiteracy, emotional intelligence, organizational leadership, organizational climate, job performanceAbstract
Emotional illiteracy is a growing problem in business organizations. This issue will be analyzed in terms of its implications for leadership, organizational climate, and performance. While organizations have historically focused more on developing their technical, financial, and operational capabilities, scientific evidence indicates that developing emotional competencies is a strategic factor that influences organizational sustainability and performance. The purpose of this research is to analyze the effects of emotional illiteracy in companies, which impacts leadership and organizational climate, as well as labor productivity. This leads to the development of strategies that could strengthen human talent management and organizational sustainability. The study was conducted from a qualitative perspective through bibliographic and documentary research, using a narrative approach with critical analysis. The aim was to analyze the phenomenon of emotional illiteracy present in companies and its repercussions on leadership, organizational climate, and job performance. The results show that emotional illiteracy influences communication, decision-making, problem-solving, trust in others, and the ability to adapt to change, and consequently has a negative impact on both productivity and job satisfaction.
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