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Multidisciplinary Journal Epistemology of the Sciences
Volume 3, Issue 1, 2026, JanuaryMarch
DOI: https://doi.org/10.71112/0b2eee40
DYNAMIC CAPABILITIES: VALIDATION OF A BENCH FOR SMALL WATER
METERS UNDER SUSPENDED SOLIDS AND ANALYSIS USING SEM/PLS-SEM
CAPACIDADES DINÁMICAS: VALIDACIÓN DE UN BANCO PARA
MICROMEDIDORES BAJO SÓLIDOS EN SUSPENSIÓN Y ANÁLISIS BAJO
SEM/PLS-SEM
Javier Alfonso Mendoza Betin
Ferney Jose Arias Caseres
Brahayan Camilo Sierra García
Colombia
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Dynamic capabilities: validation of a bench for small water meters under
suspended solids and analysis using SEM/PLS-SEM
Capacidades dinámicas: validación de un banco para micromedidores bajo
sólidos en suspensión y análisis bajo SEM/PLS-SEM
Javier Alfonso Mendoza Betin
j.mendozabetin@gmail.com
https://orcid.org/0000-0002-8355-8581
UNINI México
Colombia
Ferney Jose Arias Caseres
ferney.arias@gmail.com
https://orcid.org/0009-0005-9775-9906
Fundación Universitaria Tecnológico Comfenalco
Colombia
Brahayan Camilo Sierra García
brahayansierra@gmail.com
https://orcid.org/0000-0002-3819-8134
Universidad Nacional Abierta y a Distancia
Colombia
ABSTRACT
Accurate flow measurement in domestic drinking-water networks is challenged by suspended
solids that degrade meter performance. This study introduces a high-fidelity suspended-solids
calibration bench for ½″–1″ meters and evaluates its acceptance and impact using a sequential
mixed-methods design and SEM/PLS-SEM. The method combined a survey (n=135) with semi-
structured interviews (n=5). The bench integrates traceable references, TSS/turbidity
monitoring, and controlled particle dosing to replicate real network conditions. Quantitative
results show that perceived reliability, cost reduction, time efficiency, regulatory traceability, and
environmental sustainability significantly predict adoption intentions among utilities, suppliers,
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and industrial users. Qualitative interviews corroborate demand for formal reporting, certification
readiness, and framework agreements. Conceptually, we operationalize metrological capability
as a microfoundation of dynamic capabilities—sensing, seizing, and reconfiguring—linking
measurement infrastructure to organizational resilience, innovative, learning, and competitive
positioning.
Keywords: dynamic capabilities; suspended solids; water meter homologation; metrological
capability; SEM/PLS-SEM
RESUMEN
La medición precisa de caudal en redes domésticas de agua potable se ve desafiada por los
sólidos en suspensión que degradan el desempeño de los medidores. Este estudio introduce
un banco de calibración de alta fidelidad para sólidos en suspensión en medidores de ½″–1″ y
evalúa su aceptación e impacto mediante un diseño secuencial de métodos mixtos y SEM/PLS-
SEM. El método combinó una encuesta (n=135) con entrevistas semiestructuradas (n=5). El
banco integra referencias trazables, monitoreo de SST/turbidez y dosificación controlada de
partículas para replicar condiciones reales de red. Los resultados cuantitativos muestran que la
confiabilidad percibida, la reducción de costos, la eficiencia en tiempos, la trazabilidad
regulatoria y la sostenibilidad ambiental predicen significativamente las intenciones de adopción
entre empresas de servicios públicos, proveedores e industrias. Las entrevistas cualitativas
corroboran la demanda de informes formales, preparación para certificación y acuerdos marco.
Conceptualmente, se operacionalizó la capacidad metrológica como una microfundación de las
capacidades dinámicas —detectar, aprovechar y reconfigurar— vinculando la infraestructura de
medición con la resiliencia organizacional, la innovación, el aprendizaje y el posicionamiento
competitivo.
Palabras clave: capacidades dinámicas; sólidos en suspensión; homologación de medidores
de agua; capacidad metrológica; ecuaciones estructurales-SEM
DOI: https://doi.org/10.71112/0b2eee40
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Received: 26 November 2025 | Accepted: 3 March 2026 | Published: 4 March 2026
INTRODUCTION
Flow measurement in drinking water systems is essential for sustainability, fair billing,
and efficient resource management. In domestic contexts, small-diameter meters (½″–1″)
dominate, yet their accuracy is compromised by suspended solids that cause abrasion,
obstruction, or signal interference. Existing international standards, such as ISO 4064 and OIML
R49, assume clean water conditions, leaving a gap in evaluating meters under real, sediment-
laden environments.
The behavior of suspended particlesshaped by size, density, and velocitycreates
heterogeneous flow conditions that affect each meter technology differently: mechanical meters
suffer abrasion and clogging, ultrasonic devices face signal scattering and attenuation, and
electromagnetic meters encounter conductivity variations. Despite its significance, global
literature on test benches for suspended solids is fragmented, with prototypes in Mexico, “slug”
tests in the U.S., agricultural studies in China, and impurity-sensitivity analyses in Europe. None
provide a standardized, reproducible solution aligned with real network conditions.
This gap translates into operational and strategic risks: utilities and industries acquire
meters without empirical validation, leading to premature failures, higher costs, and disputes,
while suppliers lack independent evidence for homologation under sediment exposure. The
absence of high-fidelity benches also constrains innovation, as predictive models of meter
performance cannot be reliably developed. The problem is especially critical in Latin America,
where sediments are recurrent and utilities face growing demands for efficiency and
transparency.
In response, the Metrology Laboratory of Aguas de Cartagena S.A. developed an
innovative suspended-solids calibration bench that integrates traceable references, advanced
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instrumentation, and controlled suspension systems to replicate real network conditions. This
study evaluates its acceptance and impact through SEM/PLS-SEM, linking perceived reliability,
cost reduction, efficiency, traceability, and sustainability with adoption intentions. Conceptually,
it frames metrological capability as a microfoundation of dynamic capabilitiessensing, seizing,
and reconfiguringpositioning measurement infrastructure as both a technical solution and a
strategic driver of organizational resilience, innovation, and competitiveness.
THEORETICAL FRAMEWORK
Flow measurement in drinking water networks constitutes a fundamental pillar for the
efficient management of water resources, fair billing, and the reliability of hydraulic
infrastructure. In particular, small-diameter meters (½” to 1”) are the most common in domestic
applications, and therefore have been the subject of multiple studies on their behavior under
non-ideal operating conditions (International Organization for Standardization, 2014). However,
a critical factor affecting their accuracy is the presence of suspended solids, which can induce
phenomena such as abrasion, partial obstruction, or biases in the measurement signal,
depending on the meter technology (Bonola-Alonso et al., 2011).
International standards ISO 4064 and OIML R 49 establish the metrological and technical
requirements for drinking water meters, including conditions of accuracy and repeatability under
minimum (Q1), transitional (Q2), nominal (Q3), and overload (Q4) flow rates (International
Organization for Standardization, 2014; International Organization of Legal Metrology, 2013).
Nevertheless, these standards assume as a reference condition the circulation of clean water,
without solid particles. Therefore, experimentation with suspended solids requires specialized
benches capable of maintaining controlled and reproducible particle concentrations in order to
evaluate the real response of measuring instruments.
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The transport of solid particles in a liquid flow is governed by the interaction of
gravitational, drag, and turbulence forces. For small-diameter particles (<100 μm),
sedimentation can be modeled using Stokes’ law, whereas for larger particles it is necessary to
apply correlations such as SchillerNaumann (Crowe, Sommerfeld & Tsuji, 1998). Factors such
as mean particle size (d50), the relative density of solids with respect to water, and flow velocity
determine whether the particles remain in suspension or tend to deposit on pipe walls (Chhabra,
2007).
In metrological terms, the effects of solids differ according to the technology. Mechanical
meters (e.g. multi-jet, oscillating piston, turbine) are susceptible to bearing abrasion, clogging of
moving parts, and increases in head loss (Bonola-Alonso et al., 2011). Ultrasonic meters, on the
other hand, face problems of dispersion and attenuation of the acoustic signal, which may alter
the interpretation of the velocity profile and generate biases dependent on particle concentration
and granulometry (Li & Ren, 2011).
To reproducibly evaluate these effects, it is necessary to design test benches with
recirculation and agitation systems that ensure suspension homogeneity, avoiding low-energy
zones where sedimentation may occur. The use of flow standards with metrological traceability
such as Coriolis meters or gravimetric systems is essential to guarantee the accuracy of the
results and to allow proper estimation of measurement uncertainty, following the guidelines of
the Guide to the Expression of Uncertainty in Measurement (JCGM, 2008). Likewise, the
characterization of solids should be performed using standardized methods, such as the
determination of total suspended solids (TSS) or turbidity measurement (APHA, AWWA & WEF,
2017).
In summary, the literature shows that the presence of suspended solids can significantly
compromise the performance of drinking water meters, and that test benches are indispensable
tools to study these phenomena under controlled conditions. The integration of normative
criteria, fundamentals of two-phase fluid mechanics, and methodologies of metrological
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assurance enables the development of a robust experimental framework for the homologation
and improvement of measurement technologies in real operating contexts.
International Experiences with Benches for Analyzing Suspended Solids in Small
Water Meters
The international literature specifically addressing suspended solids in test benches for
small-diameter meters (½″–1″) is relatively limited, but representative experiences in the
Americas, Europe, and Asia provide useful technical guidelines and design lessons.
Mexico (watersediment bench for household meters)
One of the most cited precedents in Ibero-America is the bench developed by Bonola-
Alonso et al., (2011), designed to subject small-diameter meters to controlled conditions of
water with sediments. The study describes the construction stages of the bench, the
experimental program, and the results: in addition to the recirculation system and particle
dosing, it demonstrates that damage and metrological bias are not limited to moving
components but also affect bearings and supports, leading to increased head loss and drift
depending on particle size. This work is a regional milestone, as it explicitly documents a liquid
solid two-phase bench for small meters, serving as a guide for the design of mixing,
conditioning, and TSS/PSD sampling lines. Nevertheless, the bench was a low-fidelity prototype
with reproducibility limitations.
United States (sand “slug” tests in new meters).
Buck et al., (2012) evaluated the effect of mineral particles (sand) deliberately introduced
into a bench to assess the performance of commercial technologies representative of the
residential market. They found that oscillating piston meters were the most affected by sand
injection, while multi-jet and fluidic oscillator designs tolerated abrasion and clogging better,
showing distinct error and degradation patterns after exposure. Although the protocol focused
on a “slug” injection rather than prolonged regimes, the methodology of reference and cross-
comparison among technologies stands out as a good bench practice to characterize sensitivity
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to particulates. In summary, the bench developed by Buck et al. (2012) was innovative in clearly
demonstrating the vulnerability of certain meters to solid particles; however, it did not reach the
level of a comprehensive system for homologation or long-term evaluation, remaining instead as
a comparative laboratory test rather than a reference bench.
China (comparative benches with watersand in pressurized irrigation).
In the agricultural sector (diameters and flow rates comparable to household use), a test
bench was reported with sediment concentrations ranging 0.27.19% and three velocity levels,
using a triangular weir as the reference to compare an electromagnetic, an ultrasonic, and a
domestic water meter. Results showed that the electromagnetic meter maintained the best
reliability with watersand mixtures, while the transit-time ultrasonic and the mechanical meter
exhibited higher error dispersion with increasing concentration and velocity variations. The study
highlights the importance of ensuring homogeneous suspension and critical velocities during
testing to avoid deposition (Su et al., 2021). However, its main limitation lies in its focus on the
agricultural sector, which means that its extrapolation to domestic drinking water networks
requires adjustments in flow conditions, pressures, and applicable regulations.
Europe (EMPIR/Flow Measurement infrastructure: “close-to-use” benches and
impurity sensitivity).
In Europe, metrology consortia have extended benches to replicate “real-life” conditions
(dynamic profiles, transients, valves, and others). Although these projects (e.g., MetroWaMet)
focus on hydraulic dynamics rather than particulates, their guidelines on flow conditioning,
traceability, and testing under perturbations are applicable to solid-laden flows. In parallel,
regulatory manuals such as the UK’s Ofwat (2022) highlight that in volumetric/PD meters,
particle presence may clog or erode chambers, causing permanent head loss, reinforcing the
relevance of benches capable of introducing and controlling solid impurities for robustness
testing. However, it was not established as a comprehensive reference bench, but rather as a
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methodological platform aimed at the oversight of suppliers and water companies under specific
regulatory parameters.
Ultrasonic meters: evidence of attenuation and dispersion by particles.
Laboratory tests and technical notes in Europe and Italy on ultrasonic meters indicate
that suspended particles attenuate and scatter acoustic signals, reducing operating range and
affecting linearity, hence recommending their preferential use in “clean water” conditions. From
a bench-testing standpoint, these publications support the need for on-line turbidity/TSS
instrumentation and air control to properly interpret signal degradation and time-of-flight bias in
the presence of solids (Ciaravino et al., 2011). Nevertheless, its scope was more focused on
exploratory laboratory tests, with limitations in terms of portability, large-scale replicability, and
linkage with formal homologation processes. In this sense, the bench developed by Ciaravino et
al. served as a solid academic precedent but did not consolidate as a reference infrastructure
broadly applicable in public services or industrial contexts.
Synthesis of bench design lessons.
Across regions, experiences converge on four main criteria: (i) homogeneous mixing and
critical velocity control to avoid deposition (agitated tanks/recirculation loops and straight
sections with “solid-compatible” conditioners); (ii) traceable references (gravimetric, Coriolis, or
weir) to separate meter error from suspension inhomogeneity; (iii) solid characterization
(TSS/PSD) and isokinetic sampling to reduce point bias; and (iv) beforeduringafter
sequences (baseline with clear water, exposure with graded TSS levels, and post-exposure) to
measure drift and damage. Empirical evidence suggests that mechanical meters are more
vulnerable to sand (abrasion/clogging), transit-time ultrasonic meters to signal
scattering/attenuation, and electromagnetic meters exhibit greater stability with watersand
mixtures. Consequently, any bench should be designed to test multiple technologies and
controlled ranges of concentration/particle size. But with the indicated limitations.
Test bench for suspended solids analysis
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The test bench developed by the staff of the Metrology Laboratory of Aguas de
Cartagena S.A., in collaboration with a local metalworking company, arises as a response to a
widely recognized need in the literature: the absence of high-fidelity experimental platforms
capable of evaluating the performance of small potable water meters (½” to 1”) under real
operating conditions, specifically in the presence of suspended solids, and above all, that are
original, innovative, and traceable, ensuring reproducible conditions comparable at an
international level.
While most traditional benches focus on tests with clean water and are limited by the
constraints already discussed, this development makes it possible to simulate scenarios that
more accurately represent the daily operation of distribution networks, where solid particles are
present and directly affect the accuracy, durability, and reliability of the equipment. In terms of
instrumentation, the bench is equipped with pressure and temperature transmitters, flowmeters,
and a specialized analyzer for online monitoring of suspended solids and turbidity, enabling
real-time characterization of suspension homogeneity. The equipment designed and
implemented is original, innovative, and capable of delivering reproducible results.
Based on the review of scientific and technical literature, this bench currently constitutes
the first and only system reported worldwide that integrates a design adaptable to different
particle sizes and solid densities, as well as to different types of small meters, within a controlled
laboratory environment. This characteristic makes it an unprecedented tool for applied research
and for the homologation of measurement technologies, while addressing a critical gap in global
metrological infrastructure. The sediment concentrations and velocity variations method is the
Laboratory’s competitive advantage and therefore cannot be disclosed in this work.
Its relevance, therefore, lies in providing an experimental environment that reproduces
the real conditions of drinking water networks, strengthening the link between laboratory
metrology and field practice, and delivering a significant advance in terms of innovation and
technology transfer. Likewise, it can be portable for on-site use at the client’s facilities. The
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suspended solids analysis bench also makes it possible to carry out around three additional
tests, beyond the suspended solids analysis itself, which together amount to more than eleven
procedures. Collectively, these are referred to as homologation tests for potable water meters
ranging from ½” to 1”. This service is offered by the Metrology Laboratory of Aguas de
Cartagena S.A., in line with Mendoza Betin (2025d).
Knowledge gap
The review of international literature shows that, although there are precedents of test
benches in Mexico, the United States, China, and Europe to study the interaction of suspended
solids and drinking water meters, no specialized bench has been documented so far that
operates under controlled laboratory conditions while simultaneously reproducing real
distribution network conditions for small diameters (½”–1”).
The absence of such platforms generates three main gaps:
1. Metrological: the lack of experimental data linking measurement error, solid
concentration, and meter technology (mechanical, ultrasonic, electromagnetic) limits the
development of reliable predictive performance models in Colombia.
2. Operational: public utilities, meter suppliers and industrial users lack empirical criteria to
determine whether a given meter is suitable for the specific conditions of their network
(sediments, water quality, particle size distribution).
3. Technological and commercial policy: meter providers do not have local and
independent evidence to homologate technologies under solid-laden water scenarios,
which creates uncertainty in acquisition, regulation, and control processes.
4. Reproducibility: the lack of standardized, repeatable testing conditions prevents the
generation of comparable and universally valid results.
Research hypothesis
To structure a structural equation model (SEM/PLS-SEM) linking technology acceptance
and performance under suspended solids conditions, the following hypotheses are proposed:
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H1: The perceived reliability of meters under suspended solids conditions positively
influences the intention to adopt by public utilities, meter suppliers and industrial
companies.
H2: The reduction of operational costs resulting from fewer failures, replacements, or
claims positively influences the acceptance of the bench as a reference for technological
homologation.
H3: The efficiency in calibration and testing times offered by the suspended solids bench
significantly impacts the perceived added value among meter providers.
H4: Traceability and regulatory compliance (ISO 4064, OIML R49, GUM) under
suspended solids conditions strengthen the regulatory legitimacy of the results,
increasing the likelihood of adoption in certification processes.
H5: The impact on environmental sustainability (avoiding water waste, characterizing
particles, minimizing residues) has a positive effect on the corporate and social image of
participating companies, fostering collaboration and use of the bench.
H6: The perception of innovation associated with the bench mediates the relationship
between technical benefits (H1H5) and the final decision of adoption and technological
homologation in the sector.
Research objective
General: To evaluate, through a structural equation modeling approach (SEM/PLS-SEM),
the acceptance and impact of the suspended solids test bench on the homologation and
selection of drinking water meters (½” to 1”) in Colombia, considering the perceptions of public
utilities, meter providers, and industrial water users, in order to identify the determining factors
of adoption and to establish technical criteria of metrological validity under real conditions
reproduced in a laboratory environment.
Specific:
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1. To determine the effects of reliability, cost reduction, testing time efficiency, regulatory
traceability, and environmental sustainability on the perception of bench acceptance.
2. To analyze the relationship between the perception of innovation of the bench and the
intention of adoption by public utilities, providers, and industrial users.
3. To build a predictive model of technological acceptance that projects the bench’s
relevance in regulation and in strategic decision-making for meter purchase and homologation.
4. To generate guidelines for technological and commercial policies on meter adoption in
Colombia, based on experimental evidence reproduced under controlled conditions.
METHODOLOGY
Research Design
The study employs a non-experimental design and utilizes a sequential mixed-methods
strategy (Quantitative and Qualitative) with both exploratory and explanatorydescriptive
purposes. It was conducted over a three-month period (AugustNovember 2025) within a cross-
sectional framework, planned for execution during the fourth quarter of 2025.
From the quantitative perspective, the research analyzes the relationship between the
dependent variablesintention to adopt, reduction of operational costs derived from failures,
efficiency in calibration and testing times provided by the suspended solids bench, traceability
and regulatory compliance, and environmental sustainabilityand the independent variable,
defined as the availability of a calibration bench for small drinking water meters (½”–1”) based
on suspended solids analysis. The aim is to study both the acceptance and impact of this bench
on the homologation and selection of potable small water meters. A structured questionnaire
was administered to a representative sample of professionals in quality, process engineering,
and reliability management from public water and sewer utilities, meter suppliers in Colombia,
and industrial companies located in Cartagena de Indias.
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The qualitative phase was designed to deepen the interpretation of quantitative results by
exploring how industry professionals themselves perceive and contextualize the findings, thus
providing a richer and more comprehensive understanding of the phenomenon.
Population and Sample
Target population: Professionals from the mentioned economic sectors working in
quality assurance, process management, and reliability engineering.
Quantitative sample: A total of 135 professionals were chosen through purposive
non-probability sampling, based on three criteria: (a) at least four years of
professional experience, (b) holding a formal leadership role in their organizations,
and (c) willingness to voluntarily participate.
Qualitative sample: Five (5) respondents were intentionally selected from the
quantitative pool to provide deeper insights into the results, while meeting the same
criteria.
Data Collection Techniques and Instruments
Quantitative Component
A custom-designed structured ad hoc questionnaire of 30 Likert-scale items (15) was
developed to assess six dimensions corresponding to the dependent and independent
variables. The instrument design was guided by previous research in flow metrology, solids
analysis, and organizational innovation (Bonola-Alonso et al., 2011; Mendoza Betin, 2018a,
2025a; Su et al., 2021).
The construction process followed four sequential phases:
1. Initial design
o Review of the relevant literature and adaptation of validated scales from prior
studies.
o Development of items consistent with the objectives and hypotheses of the study.
2. Content validity
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o Expert assessment by three specialists (One PhDs in metrology and two with a
Master’s in suspended solids analysis methods), following the criteria of
Hernández-Nieto (2011) and Lynn (1986).
o Based on feedback, four items per dimension were refined, and one item from
each variable was removed.
3. Pilot testing and adjustments
o Piloting with 15 professionals from the sectors considered (outside the final
sample), in line with recommendations from Hair et al. (2010).
o Adjustments were made to improve clarity, simplify technical terminology, and
optimize item length and structure. Three items were rewritten.
4. Final administration
o The survey was distributed online between August and November 2025 to all 135
participants, including the 15 from the pilot test.
o The response rate was 98%, resulting in 118 valid questionnaires, considering
only the final 120 completed questionnaires.
Internal reliability was evaluated using Cronbach’s alpha, which yielded an overall
coefficient of 0.96. Sub-dimensions ranged between 0.88 and 0.95, indicating very high
reliability. For data analysis, Structural Equation Modeling (SEM) was applied, in line with the
methodological recommendations of Lloret-Segura et al. (2014), MacCallum et al. (1999), and
Preacher & MacCallum (2003).
Qualitative Component
1. To complement the survey findings, five semi-structured interviews were carried
out with selected participants.
2. Each interview lasted 6090 minutes, was recorded with prior consent, and later
transcribed verbatim.
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3. Thematic coding and qualitative analysis allowed the identification of perceptions,
interpretations, and reflections on the adoption of the suspended solids test bench
within the mentioned sectors.
4. This stage provided a more detailed and integrated perspective of the
phenomenon under investigation.
RESULT
The outcomes of this study, interpreted from a constructive standpoint, stem from a
thorough examination of the data in accordance with the predefined methodology. By applying
structural equation modeling, the hypotheses were tested, uncovering significant patterns,
interrelations, and effects among the analyzed variables. This section provides an integrated
summary of the results, which includes the creation of predictive models, the assessment of
model fit indicators, and the estimation of essential parameters. Taken together, these elements
deliver a precise and comprehensive understanding of the factors examined and their relevance
within the research context.
The contrast analysis, aimed at evaluating the impact of the dependent variables
intention to adopt, reduction of operational costs caused by failures, efficiency in calibration and
testing times offered by the suspended solids bench, traceability and regulatory compliance,
and environmental sustainabilityon the independent variable (availability of a calibration
bench for small drinking water meters (½”–1”) based on suspended solids analysis), was
conducted using SPSS and PLS software, both widely acknowledged as suitable for exploratory
research. Following Cohen (1998), the ƒ² index for the five variables demonstrated a strong
association with the coefficient of determination (R²), which reached 84.07%. This outcome
highlights a substantial degree of dependence and significance among the variables under
consideration.
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Table 1
The Effects of Dependent Variables on the Independent Variable
Variables
Effects ƒ2
Intention to adopt
0.344
Reduction of operational costs caused
by failures
0.337
Efficiency in calibration and testing times
offered by the suspended solids bench
0.339
Traceability and regulatory compliance
0.336
Environmental sustainability
0.323
Availability of a calibration bench for
small drinking water meters (½”–1”)
based on suspended solids analysis
0.327
Note: Based on proprietary measurements analyzed using SPSS and PLS (2025)
When evaluating the structural equation model (SEM) through the PLS method, it is
essential that Q² values are greater than zero to demonstrate the existence of an endogenous
latent variable. As presented in Figure 1, the obtained Q² value was 0.496, which significantly
surpasses the minimum criterion. This result reinforces the robustness of the model and
confirms its predictive relevance.
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Figure 1
Predictive model
Note: Prepared based on calculations in SPSS and PLS (2025)
The Goodness-of-Fit index (GOF) was applied to determine how well the model aligns
with and captures the empirical data. This index ranges between 0 and 1, with commonly
accepted thresholds indicating that 0.10 reflects a weak fit, 0.25 a moderate fit, and 0.36 a
strong fit. The evaluation results revealed that the model is both parsimonious and consistent
with the data observed. The GOF value was computed as the geometric mean of the average
communality referred to as the Average Variance Extracted (AVE) and the mean of the R²
values, thereby strengthening the evidence of the model’s overall validity.
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Table 2
Computation of the Goodness-of-Fit (GOF) Index
Constructs
R2
Intention to adopt
Reduction of operational costs
caused by failures
Efficiency in calibration and testing
times offered by the suspended
solids bench
Traceability and regulatory
compliance
Environmental sustainability
Availability of a calibration bench for
small drinking water meters (½”–1”)
based on suspended solids analysis
0.7475
Average Values
0.7475
AVE * R2
GOF = √AVE * R2
Note: Based on proprietary measurements analyzed using SPSS and PLS (2025)
The Standardized Root Mean Square Residual (SRMR), derived from the differences
between the observed correlations and the estimated covariance matrices, yielded a value of
0.064. Since this falls within the acceptable threshold (SRMR ≤ 0.09), the model can be
regarded as having an adequate fit. Furthermore, the Chi-square statistic was 1914.082, and
the Normed Fit Index (NFI) reached 0.807, both providing additional confirmation that the
measurement model is suitable.
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Table 3
Model estimators
Model estimators
SRMR
d_ULS
d_G1
d_G2
Chi-Square
NFI
0.064
1.643
0.936
0.787
1.914.082
0.807
Note: Based on proprietary measurements analyzed using SPSS and PLS (2025)
Finally, Table 4 presents the correlation coefficients among the latent variables, which
makes it possible to infer a strong association between the exogenous latent constructs and the
endogenous observed variables.
Table 4
Correlation of latent and observable variables
Variables
IA
ROC
EIC
TRC
ES
ACB
Intention to adopt
1.000
Reduction of operational costs
caused by failures
0.277
1.000
Efficiency in calibration and
testing times offered by the
suspended solids bench
0.281
0.282
1.000
Traceability and regulatory
compliance
0.283
0.275
0.291
1.000
Environmental sustainability
0.292
0.312
0.297
0.298
1.000
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Note: Based on proprietary measurements analyzed using SPSS and PLS (2025)
The evaluation of the measurement model confirmed its suitability as a confirmatory
framework, demonstrating that all proposed hypotheses reached statistical significance and
were therefore validated. The results of this study reveal that the analyzed factors exerted a
positive impact on fostering broad acceptance among water meter suppliers, public water and
sewerage companies in Colombia, and industrial firms in Cartagena de Indias regarding the
adoption of homologation tests for small meters (½” to 1”). These tests, which include more than
eleven procedures such as suspended solids analysis using the test bench, aim to guarantee
proper acquisition and identify opportunities for improvement in meter performance. This
underscores the technical, economic, and environmental importance of such practices in flow
measurement, while also reinforcing their theoretical foundation. Nonetheless, the extent to
which these findings can be generalized will depend on subsequent research employing similar
methodological designs.
Qualitative Component
The qualitative phase of the study, conducted through semi-structured interviews with five
employees from organizations operating in the Colombian Caribbean region and the city of
Cartagena de Indias, revealed a consistent endorsement of the suspended solids analysis
method. At the same time, respondents described the calibration bench as innovative, original,
and unprecedented in the national context, noting that “we had not seen a bench with these
characteristics in Colombia.” While participants requested confidentiality regarding their names
and professional roles, their testimonies converged in recognizing the value and potential of the
calibration bench developed by Aguas de Cartagena S.A.
Availability of a calibration
bench for small drinking water
meters (½”–1”) based on
suspended solids analysis
0.287
0.295
0.285
0.275
0.273
1.000
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Interviewees acknowledged prior familiarity with suspended solids testing and regarded
its formal incorporation into a regional and national calibration infrastructure as an important
step toward reinforcing trust in both traceability and the reliability of measurement results. Their
acceptance, however, was not limited to the suspended solids method alone: several
participants emphasized their interest in exploring the broader set of eleven homologation tests
available at the laboratory, particularly given the explicit alignment of these services with
sustainability practices.
A recurrent concern across organizations was the financial dimension of the service.
Respondents underscored the need for transparency regarding calibration and homologation
fees, while also noting the relevance of volume-based discounts and contractual schemes
designed for recurring clients. In their view, such mechanisms would facilitate not only
affordability but also continuity in the application of these methods.
Beyond cost considerations, the interviews revealed a strong expectation for formal
certification and compliance mechanisms. For most participants, the inclusion of detailed reports
constituted a non-negotiable requirement, serving both as internal decision-making support and
as indispensable documentation for external audits. Closely tied to this expectation was the
demand for added value in the form of comprehensive technical analyses, rapid turnaround of
results, and sustained post-service supportfactors described as decisive in procurement
processes.
Interestingly, some respondents interpreted the bench not only as a technical tool but
also as a strategic asset for enhancing corporate legitimacy. By reducing water consumption
and contributing to lower carbon emissions, the service was viewed as an opportunity to project
a stronger image of environmental and social responsibility before regulators and international
clients. In this sense, the bench was perceived as both a metrological innovation and a
reputational instrument.
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In light of these findings, interviewees proposed the establishment of framework
agreements that would regulate annual or semi-annual calibrations and homologation tests.
Such agreements, they argued, would guarantee priority access to the laboratory while offering
more favorable financial conditions, thereby fostering stronger and longer-term partnerships with
client companies.
DISCUSSION
The results obtained in this study contribute to advancing the theoretical understanding of
flow metrology under non-ideal conditions by linking suspended solids analysis to the
technological acceptance of calibration benches. In line with the framework of dynamic
capabilities (Mendoza Betin, 2018a, 2018b, 2019a), the suspended solids test bench represents
an organizational mechanism to sense and respond to environmental contingencies in this
case, the operational variability of drinking water networks. The study reinforces the notion that
innovation in metrological infrastructure is not only a matter of technical optimization but also a
generator of legitimacy, resilience, and adaptive capacity for public utilities and industrial actors
(Mendoza-Betin, 2021a, 2025b,c).
Theoretical contributions
From a theoretical perspective, this research bridges metrology, innovation management,
and organizational theory. The suspended solids bench embodies a dynamic capability that
enables companies to reconfigure their testing and homologation processes, responding to
market pressures for sustainability and regulatory compliance. This resonates with Mendoza-
Betin (2019b, 2021b), who underscores process innovation and knowledge transfer as key
levers for competitiveness. By demonstrating the predictive power of factors such as perceived
reliability, cost reduction, and environmental sustainability, the model expands the explanatory
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scope of prior works on calibration and dimensioning of water meters (Mendoza-Betin et al.,
2024).
Practical implications
The practical implications are equally significant. For water utilities, suppliers, and
industrial firms, the availability of a reproducible suspended solids analysis bench translates into
operational benefits: better-informed procurement decisions, reduction of maintenance costs,
and enhanced capacity to meet regulatory requirements. Moreover, it strengthens the corporate
image of organizations by aligning technical practices with sustainability commitments,
especially good leadership practices and EFR standards, echoing the findings of Mendoza-Betin
(2025e, 2025f). The proposal of framework agreements, voiced in the qualitative phase,
highlights a concrete path for institutionalizing these practices and fostering long-term
partnerships between laboratories and clients.
Limitations and future research
However, limitations must be acknowledged. First, the study’s scope was geographically
bounded to Cartagena and the Colombian Caribbean region, which may restrict the
generalization of findings to other contexts with different hydraulic and regulatory conditions.
Second, the quantitative survey relied on purposive sampling, limiting the representativeness of
the population. Third, although the predictive model demonstrated robustness, future research
should incorporate longitudinal data to assess adoption over time. Additionally, given the
laboratory’s competitive advantage, some technical details —such as the sediment
concentration and velocity variation method could not be disclosed, which may constrain
replicability.
Future research should therefore expand in three directions. At the metrological level,
comparative studies across diverse particle types and sizes would enhance the predictive
validity of the model. At the organizational level, cross-country analyses would test whether
innovation adoption patterns replicate under different institutional frameworks. Finally, at the
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policy level, research should explore how suspended solids testing can be integrated into
regulatory regimes, procurement guidelines, and sustainability standards. These agendas align
with Mendoza-Betin (2022, 2025c, 2025e) arguments on the generative role of dynamic
capabilities in shaping both technical innovation, leadership and social legitimacy.
CONCLUSION
This study demonstrates that the suspended solids calibration bench developed by
Aguas de Cartagena S.A. constitutes an original and innovative contribution to flow metrology,
bridging laboratory experimentation with the real conditions of drinking water networks. By
integrating quantitative and qualitative evidence, it validates that perceived reliability, cost
efficiency, time optimization, regulatory traceability, and sustainability significantly drive the
acceptance and adoption of this technology. The findings also resonate with international
precedents, such as the early prototype documented by Bonola-Alonso et al. (2011) in Mexico,
the experimental lessons reported in Asia by Su et al. (2021), and the organizational innovation
approaches framed by Mendoza Betin (2018, 2025a) in the Colombian context.
Together, these works reinforce the idea that suspended solids testing benches not only
provide technical validation but also represent strategic assets that enhance corporate
legitimacy, promote sustainability, and strengthen innovation capabilities in the water sector.
While limitations regarding geographical scope and non-disclosed methods remain, the
evidence gathered provides a robust foundation for future research and policy development. In
doing so, this work not only fills a critical knowledge gap in global metrological infrastructure but
also situates Colombia as a reference point in the advancement of applied metrology for public
utilities and industrial contexts.
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Notwithstanding the above, this case supports the perspective of Corporate
Entrepreneurship proposed by Mendoza Betin, Arrieta Rojas, Llorente Tovar, & Paternina
Barros (2020).
Declaration of conflict of interest
The researchers declare that there is no conflict of interest related to this research.
Author contribution statement
The authors: conceptualization, formal data analysis, investigation, methodology, project
administration, resources, software, supervision, validation, visualization, writing original draft,
review and editing.
Statement on the use of Artificial Intelligence
The authors declare that Artificial Intelligence was used as a support tool for this article,
and that this tool in no way replaced the intellectual task or process. The authors expressly state
and acknowledge that this work is the result of their own intellectual effort and has not been
published on any electronic artificial intelligence platform.
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